Terms & Conditions



In using the www.onlinegrocerychennai.com shopping service, you (The User) are deemed to have accepted the terms and conditions listed below. www.onlinegrocerychennai.comreserves the right to modify these terms and conditions at any time. We also request the customer to go through refund policies carefully and be aware of them. Also we strongly urge to print a copy of the below mentioned terms and conditions for any future reference.

  • www.onlinegrocerychennai.com will try to deliver the products as per the specifications given on the order form by the user, it fully reserves a right to deliver a similar or alternate product for reasons beyond its control and any such action shall not be deemed as bad-delivery.
  • www.onlinegrocerychennai.com will deliver the Product ordered through us in perfect condition.
  • We will start to process the order right away once you place the order successfully with us. The order will be delivered on weekends.
  • We always try to make a confirmation about the order over phone before delivery. Exact amount of Cash will be collected when the order is delivered. If there is any change of mind or cancelling the order during the delivery time will not be accepted.
  • Every care shall be taken to deliver the goods to the intended recipient. But www.onlinegrocerychennai.com shall not be held responsible for any wrong delivery of the product based on the address given by the customer or if any person imposes to be the actual recipient and takes delivery of goods.
  • All prices and availability of products are subject to change without prior notice by www.onlinegrocerychennai.com.
  • Products on offer may not be combined with other offers/discounts.
  • Gift vouchers cannot be encashed.
  • www.onlinegrocerychennai.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or Out of Stock status. This shall be regardless of whether the order has been confirmed. The money can be collected at the time of delivery or the same shall be credited to your www.onlinegrocerychennai.com credit and this can be used on your future purchases in www.onlinegrocerychennai.com.
  • Any request for cancellations of orders once duly placed on the site, shall not be entertained.
  • The product/services provided on this site are without warranties of any kind either expressed or implied and www.onlinegrocerychennai.com disclaims all or any of them to the fullest extent.
  • Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and www.onlinegrocerychennai.com shall not be under any obligation to ensure compliance or handle complaints.
  • The Courts at Chennai shall have exclusive jurisdiction in any proceedings arising out of this agreement.

    Return and Cancellation Policy

  • If order is processed and delivered the items won\'t be taken back or replaced unless there is a reaonable manufacturing issue.
  • If the delivery is not executed during first attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.
  • Please note that cancellations have to be made within 12 hours after placing an order. For cancelling your order, you will have to get in touch with us using the phone numbers provided in contact us page and giving the reference of your order number. In case we receive a cancellation notice and till that time the order has already been processed by us, the order cannot be cancelled. Pachaa.in has complete right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Pachaa.in and accept Pachaa.in decision regarding the cancellation.